Frequently asked questions
Everything about original vintage shirts, ordering, shipping and selling. Can't find your question? Write to us - we are easy to reach.
Authenticity & condition
Are the shirts really genuine?
Yes - verified originals only, no fakes. Good to know: for the manufacturers, Replica is the official fan edition (its counterpart: Authentic = player edition). Both are genuine originals, not fakes. We check every shirt by hand before it goes on sale. How to spot fakes before buying · Editions explained.
What does the condition grade mean, e.g. 8/10?
We grade every shirt on a scale from 1 to 10 and also assign it a word rating (e.g. 8/10 = Excellent). As every shirt is a one-off, we describe visible flaws openly and show them in the product photos where possible. So you know exactly what you get.
Are these one-offs?
Yes - there is only one of every shirt. Once it is gone, it is gone. So when you find something, it pays not to hesitate too long. You can set a price alert on every product page.
Sizes
How do I find the right size?
Vintage shirts vary a lot depending on era and manufacturer - so do not rely on the label alone. On every product page you find the chest width in cm (measured flat). Best compare it with a shirt that fits you well.
Ordering & shipping
How much is shipping and how long does it take?
Within Switzerland and to Liechtenstein, shipping is free from CHF 150.- order value. Below that: A-Post Plus CHF 4.70, PostPac Priority CHF 10.50 (for several or larger items). The right shipping option is shown automatically at checkout.
Delivery usually takes 1-3 working days. An order placed on Monday is typically with you by Wednesday or Thursday at the latest. All details.
Is my parcel tracked and insured?
Yes. All parcels ship with a tracking number (A-Post Plus and PostPac Priority). You receive the tracking link automatically by e-mail. Parcels are insured against loss up to an order value of CHF 500.-.
Do you ship abroad?
Currently we ship within Switzerland and to Liechtenstein. We are working on international shipping - feel free to write to us if you would like to order from abroad.
Which payment methods do you accept?
TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna. In the store also cash and card.
Store pickup
Can I pick up my order in the store?
Yes, free of charge - in the store at Badenerstrasse 280 in Zurich. As soon as your order is ready, you get a confirmation by e-mail. Usually it is ready for pickup on the next day the store is open. Opening hours & directions.
Returns
Can I return a shirt?
Yes. You have a 30-day right of return - no questions asked. If something does not fit or does not match the description, just get in touch.
Printing & search requests
I am looking for a specific shirt that is not in the shop - what can I do?
Unfortunately we cannot take on individual search requests at the moment due to capacity. But on every category page and on the search results pages you can subscribe to teams and search terms by e-mail - you are then notified automatically as soon as a matching shirt comes in.
Can you print names and numbers?
Not on request yet - we are working on it. Printing player names and numbers is an open project and will be possible in the future.
How do I care for my vintage shirt properly?
In short: inside out, 30 °C on a gentle cycle, sports detergent, never in the tumble dryer - and hand wash only if the print is old. The full guide is under Shirt care.
Selling shirts
I want to sell shirts - how does it work?
First fill in our form (no direct purchase in the store). We review your offer - currently this takes at least 1-2 weeks due to the number of requests - and make you a fair offer at dealer conditions. For large collections we also offer consignment and shop-in-shop. Learn more.
Question not answered?
We are easy to reach - by phone, WhatsApp or e-mail.
WhatsApp info@retroshirts.ch +41 78 300 92 03